Terms & Conditions
1. Definitions
1.1. In these conditions the words defined shall have the meanings assigned to them hereunder:
- “The goods” all goods and services sold by the seller;
- “The seller” The Building Company (Pty) Ltd (hereinafter referred to as “The Building Company”), its subsidiaries, associated companies and entities;
- “The purchaser” the person, partnership, firm, association, close corporation or company purchasing from the seller;
- “The parties” the seller and the purchaser collectively.
1.2. Headings and clauses shall be deemed to have been included for purposes of convenience only and shall not affect the interpretation of the agreement.
1.3. Unless inconsistent with the context of the words relating to any gender shall include, the other gender, words relating to the singular shall include the plural and vice versa, and words relating to natural persons shall include associations of persons having corporate status of common law.
2. Application of Conditions
All and any business is undertaken by the seller is and shall be subject to the conditions hereinafter set out and each condition shall be deemed to be incorporated in and to be a condition of any agreement between the seller and purchaser.
3. Reservation of Ownership
3.1. The parties agree that this contract is subject to the express condition that ownership in goods shall remain vested in the seller until such as the purchase price is paid in full, whereupon ownership shall then pass to the purchaser.
3.2. Notwithstanding the reservation of ownership as aforesaid, all risk shall pass to the purchaser upon delivery of articles to the purchaser or his/her agent, by rail or to any other carrier for despatch to the purchaser, at which time the seller’s responsibility will cease and the articles will be deemed to have been delivered to the purchaser.
3.3. Upon signing acceptance of the goods, the purchaser will be deemed to have accepted same and no short/ non-delivery or other claim will be entertained after 48 (forty-eight) hours of delivery.
3.4. The supplier accepts no responsibility for any loss, damage or shortages after delivery of the goods to a contractor or authorised representative of the purchaser.
3.5. Until the purchaser has paid the amount due by him/her to the seller in full, the purchaser hereby appoints the seller as his/her agent in rem suam in so far as the same may be necessary for the seller to effect return of the goods.
4. Breach
4.1. Should the purchaser breach any of these Conditions of Sale, the seller shall in its election and without prejudice to any rights which the seller may in law have the right to:
4.1.1. Cancel the contract without prior notice to the purchaser;
4.1.2. Remove and repossess all the goods and recover the damages which the seller may have suffered consequent upon such cancellation;
4.1.3. Abide by the contract and claim from the purchaser payment of the purchase price then outstanding which amount shall immediately become due and payable
5. Limitation of Liability
Save as set out in the Consumer Protection Act (No. 68 0f 2008), as amended, neither the seller nor any of its officers, members or agents shall be liable for any loss or damage, whether direct or indirect consequential, or otherwise suffered by the purchaser arising from any cause in connection with the supply of the goods.
6. Alteration of Waiver of Conditions
6.1. No agent or employee of the seller, other than a director thereof, has the seller’s authority to alter or vary these conditions.
6.2. No agreement varying, adding to, deleting from or canceling any of these conditions, and no waiver of any rights under these conditions shall be effective unless reduced to writing and signed by both parties. No representations other than those included in this contract shall be of any force or effect unless reduced to writing and signed by both parties.
6.3. Once goods have been ordered by the purchaser such order cannot be varied or canceled in any manner whatsoever, other than in writing and signed by both the purchaser and seller.
7. Miscellaneous
7.1. The proposed delivery date of goods shall not constitute a material term of this contract and any failure by the seller to adhere to such date shall not entitle the purchaser to cancel this contract nor relieve him/her from his/her obligation hereunder.
7.2. The purchaser shall be obliged to notify the seller in writing within 7 (seven) days of receipt of the products, of any defects or any other fault relating to the goods and in the absence of such timeous written notification to the seller be deemed to have been have acknowledged that the goods were received in good order and condition and to the purchaser’s satisfaction.
7.3. Seller’s liability in respect of any article or goods delivered which is proved to be defective shall be limited to either replacing such article, or at the purchaser’s election, refunding the purchase price paid to the seller.
7.4. In the event of any amount payable by the purchaser not being paid in full on or before the due date then the total amount owing in terms of this contact shall immediately become due and payable. The seller shall be entitled to charge interest in respect of any overdue amounts at the maximum rate permissible from time to time as set forth in the National Credit Act (No. 34 of 2005), as amended, or any other applicable legislation.
7.5. Goods returned must comply with The Building Company’s current returns policy.
7.6. Payment of the purchase price or any part thereof by the purchaser to the seller may not be withheld pending the settlement of any claims or disputes.
7.7. No extension of time or other relaxation or indulgence which the seller may grant to the purchaser shall in anyway prejudice any of the seller’s rights hereunder and more particularly, and without derogating from the generality of the foregoing, no act of the seller in accepting an installment after due date or in accepting a lesser sum than the amount due, shall operate as or be deemed to be a waiver by the seller of any of its rights hereunder or a novation of any of the terms or conditions of this sale.
7.8. The purchase price is payable to the seller in South African currency at the seller’s premises and any bank charges or variation in the rate of exchange shall be borne by the purchaser. Unless otherwise stated in writing by the seller, payment shall be made on delivery of the articles/ goods supplied.
7.9. In the event of the seller deciding to institute legal action for the enforcement of any of its rights against the purchaser, it shall be entitled to do so in the Magistrate’s Court which would, but for the amount of the claim, have jurisdiction.
7.10. The purchaser shall pay all legal costs incurred by the seller on an attorney own client scale in taking any legal action against the purchaser for the enforcement of any of its rights.
7.11. The purchaser hereby chooses domicilium citandi et executandi for all purposes incidental to or arising out of this contract, including the service of summons, at the address of the purchaser given on the order form.
8. General Social Media Competitions Terms and Conditions
8.1. By entering BUCO social media competitions, all participants agree to be bound by these terms and conditions.
8.2. In order to be eligible to enter competitions, a participant:
8.2.1. Must be at least 18 years old and residing in the Republic of South Africa;
8.2.2. Must have signed up online to be a part of our community during the promotional period
8.2.3. Entered with a valid email address and mobile number;
8.3. All participants who meet the eligibility requirements set out above will be automatically entered into the competition.
8.4. The following persons and entities are not eligible to participate in the competition:
8.4.1. Directors, members, partners, employees, agents of or consultants to The Building Company (Pty) Ltd, its subsidiaries, divisions and/or associated companies (“Timbercity”) or any other person who directly or indirectly controls or is controlled by The Building Company, and their spouses, life partners, immediate family members and business partners;
8.4.2. Directors, members, partners, employees, agents of or consultants to the advertising and promotion agencies of The Building Company and their spouses, life partners, immediate family members and business partners; and
8.4.3. The Building Company directors, members, partners, employees, agents of or consultants to The Building Company or any other person who directly or indirectly controls.
8.5. The competition commences on the day of posting on social media and ends on a date selected by Timbercity.
8.6. Winners will be drawn by random selection from all eligible entries. The judges’ decision is final and no correspondence in this regard will be entered into.
8.7. The prizes for competitions vary from case to case.
8.8. The prizes are not transferable and cannot be exchanged for cash or for any other item. If, for any reason,Timbercity cannot provide any of the prizes, Timbercity will award an alternative prize of a similar value.
8.9. Each of the winners will be required to provide Timbercity with proof of identification in the form of a copy of his/her identity document, passport or South African driver’s licence.
8.10. Notification and delivery of prizes:
8.10.1. Each of the winner’s contact details will be obtained from the www.timbercity.co.za. Each winner will be informed telephonically and/or by e-mail within 24 hours after his/her name has been drawn, that he/she has won the prize.
8.10.2. Timbercity reserves the right to disqualify a winner if he/she does not respond to the telephone call and/or e-mail within 72 hours of being contacted or the notification being despatched, indicating that he/she accepts the prize. In such an event, Timbercity will be entitled to select another winner within 24 hours thereafter.
8.10.3. If a winner cannot accept a prize for any reason, that winner will forfeit his/her prize and another winner will be selected. In order to claim his/her prize, a winner may contact Timbercity Head Office.
8.10.4. The voucher is redeemable at the winners’ nearest Timbercity store and will be deducted from their transaction.
8.11. The winners’ names will be published on the official Timbercity website (www.timbercity.co.za) or other digital channels.
8.12. Unless the winner specifically states otherwise, each winner agrees to participate in all promotional activity and hereby consents to Timbercity using his/her name, images and/or voice in any promotional material for the purpose of promoting the competition. No compensation will be payable for such use. The winner will have the right to withdraw his/her consent for the use of his/her name, images and/or voice prior to the use thereof by Timbercity in any promotional activity.
8.13. A copy of these terms and conditions will be available on the official Timbercity website (www.timbercity.co.za).
BY PARTICIPATING IN THE COMPETITION, YOU AGREE, SUBJECT TO APPLICABLE LAW, THAT NEITHER TIMBERCITY NOR ANY OF THEIR RESPECTIVE ADVERTISING AGENCIES WILL BE LIABLE FOR ANY LOSSES, DAMAGES, COSTS OR CLAIMS IN CONNECTION WITH THE COMPETITION OR RESULTING FROM ACCEPTANCE, POSSESSION, OR USE OF ANY PRIZE.
TIMBERCITY RESERVES THE RIGHT TO TERMINATE, SUSPEND OR AMEND THE COMPETITION FOR REASONS BEYOND ITS CONTROL. TIMBERCITY AND ITS SERVICES PROVIDERS, INCLUDING ANY TELEPHONE NETWORK PROVIDERS, ARE NOT RESPONSIBLE FOR INCORRECT OR INACCURATE TRANSCRIPTION OF ENTRY INFORMATION, TECHNICAL MALFUNCTION, LOST OR DELAYED DATA TRANSMISSION, OMISSION, INTERRUPTION, DELETION, LINE FAILURE OR MALFUNCTION OF ANY TELEPHONE NETWORK, COMPUTER EQUIPMENT OR SOFTWARE, THE INABILITY TO ACCESS ANY WEBSITE OR ONLINE SERVICES OR FOR ANY OTHER REASON BEYOND ITS CONTROL.
Shop & Win
Timbercity 50th Birthday Giveaway Competition
Terms and Conditions
1. The promoter of the Competition is Timbercity, a brand within The Building Company (Pty) Ltd (“the Promoter”).
2. The name of the Competition is “Timbercity 50th Birthday Chest Freezer Giveaway Competition” (“the Competition”).
3. The Competition will run from Monday, 17th November 2025 to Saturday, 31st January 2026 (“the Competition Period”).
4. By entering the Competition and/or accepting any prize (if you are a winner), you agree to be bound by these terms and conditions.
5. The Competition prizes (“the Prizes”) to be won include the following:
5.1 1 (One) of 10 (Ten) Main Competition Prizes consisting of a DMF 511 Defy Chest Freezer (146L, white in colour) (“the Prize”).
5.2 1 In-store Spot Prizes consisting of Timbercity Branded Merchandise. The specific Spot Prizes won by the customer will be determined by the attending staff member serving the customer at the time of entry and could be anyone (1) of the items listed below:
5.2.1 a Hertum Cooler Bag;
5.2.2 a Vista Recycled PET 750ml Water Bottle;
5.2.3 a Snappy Bottle Opener Keyholder;
5.2.4 an Eco-Logical A6 Notebook & Pen.
5.3 The Spot Prize issued to the customer will be determined by product availability and is at the sole discretion of the promoter’s representative in-store.
6. The Competition is open to all participants within South Africa that are South African citizens (in possession of a valid South African ID) and South African residents (in possession of a valid South African permanent residency permit). You are not eligible to participate in this Competition if: (a) You are a director, member, partner, employee, agent or its affiliates/divisions/ subsidiaries or any other person who supplies goods or services in connection with the Competition. (b) You are a spouse, life partner, parent, child or sibling, immediate family member, business partner or associate of the persons specified above.
7. To enter the Competition and stand a chance to win, participants will need to do the following:
7.1 Spend a minimum of R2,000 (two thousand Rand) in a single transaction at any Timbercity store, using either cash or card during the competition period.
7.2 Scan the competition QR code displayed in-store to access the electronic entry form.
7.3 Complete the online entry form by providing your name, contact number, email address and sales order number.
7.4 Locate the Competition Jar at the sales counter and guess how many screws, hinges, or nails are inside.
7.5 If your guess is correct, you’ll win a Spot Prize from the Timbercity Branded Merchandise range.
8. Participants may enter more than once during the Competition Period, however, entrants are only eligible to win one (1) Main Prize.
9. The Promoter reserves the right to disqualify any user who enters using false information by entry forms or like means.
10. Main Prize in this Competition is not transferable or exchangeable for cash.
11. There will only be 10 (Ten) winner per prize.
12. Winners must collect the prizes in person and present their valid original South African ID or permanent residency permit. No copies will be accepted.
13. The draw for the winner will take place on Friday, 06 February 2026. The winners will be chosen randomly from all the valid entries.
14. Winners will be contacted by the Store Manager within 48 (forty-eight) hours of the draw.
15. An alternative winner will be drawn 48 (forty-eight) hours from the date of announcing the original winner if that winner is not able to be contacted using the details provided.
16. Timbercity and their delivery agent does not accept responsibility or liability for any loss or damage and will also not be responsible or liable for any further expenses or fees required for the purpose of using, applying or enjoying the prize won in this Competition.
17. Winners give Timbercity and its authorised agents consent to use their names for publicity purposes, unless consent is explicitly withheld.
18. Timbercity reserves the right to vary, suspend, postpone or terminate the competition and any prizes, or any aspect thereof, for any reasons whatsoever and without notice. In such event, you hereby waive any rights or expectations which you may have against and acknowledge that you will not have any recourse or claim of any nature against Timbercity.
19. Your privacy is very important to Timbercity and it will use reasonable efforts to ensure that any information, including personal information, provided by you, or which is collected from you, is stored in a secure manner. (a) You agree to provide Timbercity with accurate and current information and to maintain and update such information when necessary. (b) The information collected by Timbercity may be used to send you information about products, services, and special offers of the various companies in The Building Company group that may be of interest or value to you. (c) The information may also be processed by Timbercity and other companies in The Building Company group, any of their operators, agents and sub-contractors (who may be outside South Africa) on the condition that they will keep such information confidential. (d) You acknowledge that any information supplied to Timbercity in terms of these Terms and Conditions is provided voluntarily. (e) By submitting any information to Timbercity in any form, you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing of such information by Timbercity under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law. (f) Unless you have consented, Timbercity will not sell, exchange, transfer, rent or otherwise make available any personal information about you (such as name, address, email address, telephone or fax number) to other parties and you indemnify Timbercity from any unintentional disclosures of such information to unauthorized persons. (g) Should you believe that Timbercity has used your personal information contrary to applicable law, you shall first resolve any concerns with Timbercity. If you are not satisfied with such a process, you have the right to lodge a complaint with the Information Regulator.
24. You can choose to be excluded from direct marketing by notifying Timbercity in writing or by registering a block on any registry which Timbercity is bound by law to recognise. Timbercity will not charge you a fee to update this request on its systems. Timbercity will give effect to any changes requested by you as soon as reasonably possible.
25. These Terms and Conditions are also available by phoning 0861 1 SHARE (74273) (standard rates apply), Email: [email protected] and at https://www.timbercity.co.za.
Guess The age
MDR – UGC
Timbercity My Design Rules Social Media UGC Competition
Terms and Conditions
1. The promoter of the Competition is Timbercity, a brand within The Building Company (Pty) Ltd (“the Promoter”).
2. The name of the Competition is Timbercity My Design Rules Social Media UGC Competition (“the Competition”).
3. The Competition will run from 10 – 22 November (“the Competition Period”).
4. By entering the Competition and/or accepting any prize (if you are a winner), you agree to be bound by these terms and conditions.
5. The Competition prizes (“the Prizes”) to be won include the following: Watch. Answer & WIN – Prize: 1X R2,500 Timbercity Store Voucher for South Africa Only • Watch the latest My Design Rules episode. • Answer the weekly Timbercity question featured on social media. • Post your answer using #Timbercity50 and #MyDesignRules. • Like and follow the Timbercity social media page and share the post. • Bonus Entry: Tag a friend in the comments for an extra chance to win.
6. The Competition is open to all participants within South Africa that are South African citizens (in possession of a valid South African ID) and South African residents (in possession of a valid South African permanent residency permit). You are not eligible to participate in this Competition if: (a) You are a director, member, partner, employee, agent or its affiliates/divisions/ subsidiaries or any other person who supplies goods or services in connection with the Competition. (b) You are a spouse, life partner, parent, child or sibling, immediate family member, business partner or associate of the persons specified above.
7. The Promoter reserves the right to disqualify any user who enters using false information by entry forms or like means.
8. Main Prize in this Competition is not transferable or exchangeable for cash.
9. There will only be 1 (one)winner for the prize.
10. Winners must collect the prizes in person and present their valid original South African ID or permanent residency permit. No copies will be accepted.
11. The draw for the winner will take place on 25th of November 2026. The winners will be chosen randomly from all the valid entries.
12. Winners will be contacted by the Store Manager within 48 (forty-eight) hours of the draw.
13. An alternative winner will be drawn 48 (forty-eight) hours from the date of announcing the original winner if that winner is not able to be contacted using the details provided.
14. Timbercity and their delivery agent does not accept responsibility or liability for any loss or damage and will also not be responsible or liable for any further expenses or fees required for the purpose of using, applying or enjoying the prize won in this Competition
15. Winners give Timbercity and its authorised agents consent to use their names for publicity purposes, unless consent is explicitly withheld.
16. Timbercity reserves the right to vary, suspend, postpone or terminate the competition and any prizes, or any aspect thereof, for any reasons whatsoever and without notice. In such event, you hereby waive any rights or expectations which you may have against and acknowledge that you will not have any recourse or claim of any nature against Timbercity.
17. Your privacy is very important to Timbercity and it will use reasonable efforts to ensure that any information, including personal information, provided by you, or which is collected from you, is stored in a secure manner. (a) You agree to provide Timbercity with accurate and current information and to maintain and update such information when necessary. (b) The information collected by Timbercity may be used to send you information about products, services, and special offers of the various companies in The Building Company group that may be of interest or value to you. (c) The information may also be processed by Timbercity and other companies in The Building Company group, any of their operators, agents and sub-contractors (who may be outside South Africa) on the condition that they will keep such information confidential. (d) You acknowledge that any information supplied to Timbercity in terms of these Terms and Conditions is provided voluntarily. (e) By submitting any information to Timbercity in any form, you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing of such information by Timbercity under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law. (f) Unless you have consented, Timbercity will not sell, exchange, transfer, rent or otherwise make available any personal information about you (such as name, address, email address, telephone or fax number) to other parties and you indemnify Timbercity from any unintentional disclosures of such information to unauthorized persons. (g) Should you believe that Timbercity has used your personal information contrary to applicable law, you shall first resolve any concerns with Timbercity. If you are not satisfied with such a process, you have the right to lodge a complaint with the Information Regulator.
18. You can choose to be excluded from direct marketing by notifying Timbercity in writing or by registering a block on any registry which Timbercity is bound by law to recognise. Timbercity will not charge you a fee to update this request on its systems. Timbercity will give effect to any changes requested by you as soon as reasonably possible.
19. These Terms and Conditions are also available by phoning 0861 1 SHARE (74273) (standard rates apply), Email: [email protected] and at https://www.timbercity.co.za.
9. Governing Law and Country of Domicile
Should the User utilise the Website for any purpose, the User hereby consents and submits to the jurisdiction of the South African courts in regard to all proceedings, actions, applications or the like instituted by either party against the other, and in anyway arising from the Terms and Conditions.
The Website is controlled and operated from the Republic of South Africa and therefore at all times governed by South African Law and The building Company chooses 2nd Floor, Execujet Building, Tower Road, Cape Town International Airport, Cape Town, 7490, as its domicilium citandi et executandi for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature.